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Wireless Headset - Features and comparison

Plantronics CS70Wireless Headset Features Benifits

The explosion of wireless technology has enabled office workers to communicate without the need for cables or wires of any kind, enjoying the full unencumbered movement of their hands to engage in other tasks while talking, and be able to remotely pick up calls when mobile in the office.

The typical wireless headset device consists of two pieces. The main part of the device is the base that hooks into your telephone or computer system. This is also where you place the headset when not in use so it can be charged. The second part of the headset system consists of the actual headset portion. This is the heart of the device and allows voice communication. The headset can come in several types, some more sleek and light, while others more rugged. Both options offer different advantages.

A standard option is to purchase a wireless system with a lifter device. A lifter will pick up the handset of the desk phone remotely, so if a call comes in and the user is away from their desk, they can simply click on the ear piece to pick up the call, without having to run back to the desk phone and physically pick up the handset piece. For only a small investment more, this is a great option. However, check your phone configuration first. The handset lifter sticks on the side of your phone, and will not fit with some phones that have a curved shape.
Some phone systems, noteably Cisco and Avaya, support the Electronic Hookswitch (EHS) feature, which allows EHS-equipped wireless headsets to signal the phone to answer and hangup calls electronically. Some Plantronics and GN Netcom wireless headset models support this feature, but check the product specs or ask your dealer before buying.

As for headset styles, select for comfort as well as environment. The headset that covers both ears may be more comfortable for some people who find having something hanging on just one ear to be distracting or uncomfortable. One of the main advantages of these larger headsets is that because they cover both ears, they will drown out other sounds in the office.

The more slender, less bulky type may use less space on the desk, but it may also be much more comfortable for workers who find a larger headset that goes over both your ears to be uncomfortable to wear for long periods of time.

Voyager 510 model

Some of the newer wireless options include Bluetooth and VoIP capability. Bluetooth options also allow the user to switch between other Bluetooth devices such as their mobile phone. Also, with the growing number of home offices, a wireless phone option can improve productivity. Almost all first time users state they would never go back to a wired solution.

Another feature to look for is digitally encrypted, voice-dedicated DECT 6.0 technology. DECT, which stands for Digital Enhanced Cordless Telecommunications, is the standard for cordless communications in public, residential, and corporate environments. This standard combines several digital radio techniques to achieve highly efficient use of the radio spectrum – and as a plus, secure transmission of speech with low risk of radio interference and low power. What this means for users is that if DECT technology is present it will help guarantee exceptional audio quality and lower interference with other wireless devices.

The ergonomic advantage of a wireless headset will allow the user to physically perform their tasks with greater ease, reducing long term work related injuries. Although a little more expensive then a wired solution, prices have come down enough that using a wireless solution has clear benefits.

Other important features of wireless headsets:

Product Comparisons

Plantronics CS70Plantronics CS70 & CS70N

CS70 and CS70N comparitive features:

See CS70 product description for more details.

Plantronics CS55Plantronics CS55

CS55 comparitive features:

See CS55 product description for more details.

Plantronics CS55Plantronics CS351N and CS361N

CS351 comparitive features:

See CS351 product description for more details.

Plantronics Voyager 510Plantronics Voyager 510 Bluetooth Headset System

The Planronics 510S wireless headset includes the 510SL (includes lifter) and the 510SL Premium (includes lifter and other accessories). A BUA 510 Bluethooth USB adapter is also available which will enable use to the Voyager 510 with your computer for VoIP or other audio applications. Multipoint technology allows seamless switching between your office phone and your voice-enabled Bluetooth mobile phone, PDA or laptop. If all you need is an interface to your computer softphone, pick the .Audio 910, which combines the Voyager 510 earpiece and a Bluetooth USB adapter.

Voyager 510 comparitive features:

See Voyager 510 product description for more details.

Jabra GN 9350Jabra GN 9350e Wireless Headset System

The Jabra GN 9350e system is a multi-application headset system that connects to both PC audio and Phone audio, while leveraging the range and interference-free characteristics of the DECT 6.0 standard. With the GN 9350e you can get your Skype on, your iTunes on, and your phone on, all using one wireless headset.

Jabra GN 9350e comparitive features:

See GN 9350e product description for more details.

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