Repairs and Warranty Information
Our repair depot can restore almost any make and model to the manufacturer's original operating conditions with repair service pricing that is the most competitive in the industry, and we supply a six month warranty on repaired units. On repairs requiring a manufacturer's replacement unit we provide a twelve month warranty. Plantronics and GN Netcom products repaired under warranty are shipped back to you at no charge. Please be sure to contact us so that we can provide you with an appropriate quote and information concerning your equipment and needs.
Repairs are available under two programs:
- like for like exchange
- replacement with a re-manufactured unit
Our current customers know the value of our personal trouble-shooting skills. In some cases a repair may not be needed saving you both time and money.
Because we carry a large selection of manufacturer's products we provide you with a single point of contact for both sales and service. For larger call centers this means not having to deal with multiple vendors.
If you have a question regarding the compatibility of your current equipment, upgrading, replacing or refurbishing your existing equipment please contact us.
FAQs
How can I tell if my headset is still covered by the manufacturer's warranty?
Manufacturer date codes are on the headsets and amplifiers. With a few exceptions, nearly all headsets and amplifiers that we stock have a 2-year manufacturer's warranty.
How long will it take for my headset to get repaired?
Once your equipment reaches our warranty and repair depot it is typically shipped within two days of receipt back to you. Depending on the shipping method you prefer this is generally one to two weeks.
What is the cost for a headset repair if it is still in-warranty?
Products covered by the manufacturer's warranty are repaired by the manufacturer free of charge. You pay only for the shipping to and from our repair center.
••• Comfort Telecommunications Canada Inc. is your one-stop shopping point for Plantronics, GN Netcom and Viking telephone headset, Bluetooth and DECT wireless equipment, Polycom conference room phones and EnGenius long range cordless phone equipment. We ship country wide to Canadian and USA destinations. For product, repairs and pricing information, phone us at our Brampton, Ontario (1-905-458-9507) or Calgary, Alberta (1-403-239-8414) offices,