Repairs
Our repair depot can restore almost any make and model to the manufacturer's original operating conditions with repair service pricing that is the most competitive in the industry, and we supply a six month warranty on repaired units. On repairs requiring a manufacturer's replacement unit we provide a twelve month warranty. Plantronics and GN Netcom products repaired under warranty are shipped back to you at no charge. Please be sure to contact us so that we can provide you with an appropriate quote and information concerning your equipment and needs.
Repairs are available under two programs:
- like for like exchange
- replacement with a re-manufactured unit
Our current customers know the value of our personal trouble-shooting skills. In some cases a repair may not be needed saving you both time and money.
Because we carry a large selection of manufacturer's products we provide you with a single point of contact for both sales and service. For larger call centers this means not having to deal with multiple vendors.
If you have a question regarding the compatibility of your current equipment, upgrading, replacing or refurbishing your existing equipment please contact us.
Warranty
Warranty service through Comfort Canada is applicable for Plantronics, Jabra/GN Netcom and ADDCOM products only. For other phone products, please contact the manufacturer product support line directly.
Duration of headset warranties:
The duration of the warranty depends on the type of headset product:
Commercial Products (e.g. Call Center Headsets):
- warranted for two (2) years from the date of purchase of the products;
- are products specially designed for Call Center and office usage
- You can also find the warranty start date from the Manufacturer date code on the headsets and amplifiers.
Non-Commercial Products:
- warranted for one (1) year from the date of purchase of the Products;
- include Computer Headsets, Wireless Headsets, Headset Telephones, BlueTooth headsets and most special application headsets
How can I tell if my headset is still covered by the manufacturer's warranty?
Manufacturer date codes are on the headsets and amplifiers.
How long will it take for my headset to get repaired?
Once your equipment reaches our warranty and repair depot it is typically shipped within two days of receipt back to you. Depending on the shipping method you prefer this is generally one to two weeks.
What is the cost for a headset repair if it is still in-warranty?
Products covered by the manufacturer's warranty are repaired by the manufacturer free of charge. You pay only for the shipping to our repair center.(Return shipping is charged on ADDCOM products)
How to get headset warranty service:
You must return the Product as a complete unit. You will be responsible for shipping charges, insurance, and other transportation-related expenses incurred in returning Products. For warranty service, you will need to return the Product, freight pre-paid, to the Comfort Canada repair depot.
Phone or email us for warranty verification and shipping instructions at:
Brampton Ontario @ (905) 458-9507 ... or ... Toll free: 1-800-822-8613
When shipping, you must include the following information with the returned Product(s):
- bill-to address;
- ship-to address;
- copy of your receipt, bill of sale or other comparable proof of purchase, or purchase order number;
- number and description of units shipped;
- your name and telephone number;
- a detailed description of the problem
If you return out-of-warranty Products or Products under warranty that are determined not to conform to this warranty, you will be responsible for all return-shipping and other transportation-related expenses. If additional information is needed, please contact us at the telephone number listed above.
••• Comfort Telecommunications Canada Inc. is your one-stop shopping point for Plantronics, GN Netcom and Viking telephone headset, Bluetooth and DECT wireless equipment, Polycom conference room phones and EnGenius long range cordless phone equipment. We ship country wide to Canadian and USA destinations. For product, repairs and pricing information, phone us at our Brampton, Ontario (1-905-458-9507) or Calgary, Alberta (1-403-239-8414) offices,