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Unified Communications

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What is Unified Communications

Unified communications (UC) is a trend in business systems that integrates all forms of communications. It allows an individual to send a message in one medium and the lets the recipient choose the medium for playback. For example, one can receive a voice mail message and then read it in their email inbox using a unified communications program. This, of course, is only the beginning.

Headsets are integral to the implementation of UC systems.

Savi Go

The communications leveraged by UC can include phone, e-mail, chat, voice mail, and fax. A successful implementation can automate and unify all forms of human and device communications into a common user experience. Gains in efficiency can result through an optimization of business processes and enhancing human communications, reducing latency, managing flows, and eliminating device and media dependencies.

Because of the inherent flexibility of Unified Communication Systems, what we think of as communication devices is changing. The deskphone is now an optional component to communication. A Plantronics Headset allows superior sound delivery of voice communication regardless of playback medium.

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Call Control

Call Control Take control of your UC system with Plantronics Unified Communications headsets
Take control of your UC application from your end point device. Call control functionality allows you to answer and end calls directly from your headset, without ever having to touch the computer. This allows the user to control the flow of calls without having to switch applications, or stop the task on which they are working.
Plantronics offers headsets with call control for several UC solutions including:
- Microsoft Office Communicator
- Avaya IP Softphone/IP Agent (via Personocall Enterprise)
- Cisco IP Communicator II (via Personocall Enterprise)

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Personocall

Plantronics Personocall Enterprise Software is your headset's connection to your Unified Communications Softphone
What does Personacall do?
Answer or end a call: - Press the answer/end button
Put a call on hold: - If your softphone supports this feature, holding down the answer/end button for 2 seconds will place the call on hold.
Smart Button: - PerSonoCall allows you to choose an application to launch automatically using the Smart Button feature.

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Wideband

Plantronics Wideband headsets for Unified Communications sound incredible
What is Wideband Audio?
Unified Communication (UC) VoIP Solutions leverage advanced audio codecs and higher sample rates to deliver the highest level of audio performance even in noisy environments. Wideband helps overcome the challenges posed by traditional technology, delivering heightened speech clarity and life-like fidelity. Users will experience greater satisfaction through enhanced intelligibility and reduced miscommunication.
Traditional communications solutions sample voice frequencies at 4KHz. Wideband codecs sample frequencies up to 8KHz. By increasing the frequencies that are encoded, a cleaner, truer transmission of the human voice. Music transmission also becomes possible using wideband codecs.
The final result to the end user is an experience much closer to "just being there" than traditional communication solutions. Some listener benefits cited of wideband audio compared to traditional (narrowband):
- Clearer overall sound quality
- Easier to recognize individual voices in group settings and accented speakers
- Better comprehension of words that have the close sounds of 's' and 'f' which are often indistinguishable over telephone lines
- Increased ability to hear faint talkers and to understand double-talk (when more than one person is speaking at the same time)
- More attention is given to call content and less brain function to try hearing what people are saying; resulting in increased productivity and less fatigue on business calls
- Better understanding in the face of other impairments, such as when talkers are using a speakerphone or in the presence of background noise

Wideband Audio is key to the Unified Communication experience. A properly manufactured end point device is necessary to enjoy the results of this sound breakthrough. Plantronics UC headsets offer the best possible sound quality for your users, and will go a long way in distinguishing your infrastructure investment from legacy voice communication systems.

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••• Comfort Telecommunications Canada Inc. is your one-stop shopping point for Plantronics, Jabra/GN Netcom and ADDCOM telephone headsets, Bluetooth and DECT wireless headset systems, Polycom conference room phones and EnGenius long range cordless phone equipment. We ship country wide to Canadian and USA destinations.

For product, repairs and pricing information, phone us at our Brampton, Ontario (1-905-458-9507) or Calgary, Alberta (1-403-239-8414) offices,

or email us at ProductEnquiry@ComfortCanada.com.


DuoPro®, DuoSet®, Encore®, Firefly™, Mirage®, StarSet®, Supra®, SupraPlus™, TriStar®, and Vista™, are trademarks or registered trademarks of Plantronics, Inc.

All Rights Reserved. Comfort Telecommunications Canada Inc.® is a registered trademark of Comfort Telecommunications Canada Inc. Trademarks and copyrights of products mentioned herein remain the sole property of their respective owners.

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