Plantronics
Phone or email us for product information and pricing: (click the phone number to send an email)
Brampton Ontario @ (905) 458-9507 ... or ... Toll free: 1-800-822-8613
Calgary, Alberta @ (403) 239-8414 ... or ... Toll Free: 1-877-244-8414
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Plantronics New Products
Unified CommunicationsPlantronics UC products are optimized to seamlessly integrate with Microsoft Office Communicator (MOC). They deliver the best audio quality and usability for all work settings while giving you the ability to answer or end the call directly from the headset or device. Plantronics UC headsets and phones let you communicate and collaborate with anyone, in any location. Click here for details. |
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VistaPlus Audio Processor and EncorePro® Wideband Audio Headsets
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In the contact center, where agent retention and customer satisfaction are key, it is important to have technologies that support agents. Keeping this need in mind, Plantronics has introduced the new VistaPlus AP15 digital audio processor and the EncorePro wideband headset for contact centers. The AP15 processor features AudioIQ technology, and also works to improve calls made from mobile and cordless phones which may have degraded audio quality. And, to protect users hearing, the volume can be automatically adjusted to the users preferred level. Plantronics new EncorePro headset also helps to improve agent retention and improve productivity with clear voice transmissions so callers can have an intelligible conversation and do not have to repeat information over again. The headsets are built to offer wearing comfort and include lightweight nylon composed plush leatherette ear pads that spread over the ear for extended wearing. The EncorePro also features a noise canceling microphone and is available in both monaural and binaural versions. Used together, both the new offerings ensure that conversations are intelligible on both ends of the call – further reducing errors are ensuring that customer satisfaction is achieved.
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Download the complete Plantronics Catalog.
Plantronics Headset Compatibility Guide
Select the right headset for your phone system:
Link to Plantronics Products Finder
Software Downloads and Tips
Plantronics Unified Runtime Engine (P.U.R.E.) is the next generation Plantronics software, replacing PerSonoCall and PerSono Suite.
PURE enables two headset features with compatible soft phones:
- Remote ring detection
- Remote answer/end
There are extra features in PURE to enable/monitor/manage soft-phone and multi-media applications:
Automatic support for industry standard soft-phones and UC voice clients.
(Please click here to view soft phones compatible with PURE.)
Remotely answer/end calls from the PC with the headset (requires use of supported soft-phone)
Click here for PURE basics.
If your softphone of choice is not listed as being supported you can still use your Plantronics headset as an audio device without the ability to remotely detect and answer/end a call.
TIP:If you have previously loaded PersonoCall or PersonoSuite software on your PC, deinstall before loading new sotware to avoid conflicts.
BEFORE YOU PURCHASE, check vendor softphone compatibility with PersonoCall and Persono Suite software. Not all vendor softphones are compatible with both.
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••• Comfort Telecommunications Canada Inc. is your one-stop shopping point for Plantronics, Jabra/GN Netcom and ADDCOM telephone headsets, Bluetooth and DECT wireless equipment, Polycom conference room phones and EnGenius long range cordless phone equipment. We ship country wide to Canadian and USA destinations. For product, repairs and pricing information, phone us at our Brampton, Ontario (1-905-458-9507) or Calgary, Alberta (1-403-239-8414) offices,
or email us at ProductEnquiry@ComfortCanada.com.
DuoPro®, DuoSet®, Encore®, Firefly™, Mirage®, StarSet®, Supra®, SupraPlus™, TriStar®, and Vista™, are trademarks or registered trademarks of Plantronics, Inc.
All Rights Reserved. Comfort Telecommunications Canada Inc.® is a registered trademark of Comfort Telecommunications Canada Inc. Trademarks and copyrights of products mentioned herein remain the sole property of their respective owners.
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