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What Is Electronic Hookswitch Capability?

Electronic Hookswitch (EHS), also referred to as Headset Hookswitch Control (HHC), is a feature introduced by several telephone manufacturers which supports electronic control of answering and ending calls. The mechanical HL10 handset lifter is no longer needed for these phones. For Avaya phones, a special line of Plantronics wireless headsets branded for Avaya is a available which supports the EHS feature with selected Avaya phone models. Visit the Comfort Canada Avaya Wireless page for product and compatibility info. Several Cisco phone models also support HHC, and the standard Plantronics CS55, CS70N and SupraPlus CS351N and CS361N wireless headsets support this feature with the addition of an APC-4 cable.

Plantronics Wireless APC-4 Cisco Hookswitch Control Adapter (HHC)

Cisco APC-4 HHC

The APC-4 cable enables the Headset Hookswitch Control (HHC) functionality from Plantronics wireless headsets to several Cisco phone models. This allows you to answer and end calls up to 100 metres away from your phone. The Plantronics APC-4 Adapter is plug-and-play with the following Cisco IP phones ONLY - Cisco Unified IP Phone models 7975G, 7965G, 7945G, 7962G, and 7942G. HHC software functionality must be enabled though Cisco Unified Communication Manager Administration application.

APC-4 HHC Cable Installation Guide
Cisco Phone Compatibility Guide

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••• Comfort Telecommunications Canada Inc. is your one-stop shopping point for Plantronics, Jabra/GN Netcom and ADDCOM telephone headsets, Bluetooth and DECT wireless headset systems, Polycom conference room phones and EnGenius long range cordless phone equipment. We ship country wide to Canadian and USA destinations.

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