GN9300e Series User Tips
Out of Range Signal
If the GN9330e or GN9350e headset loses connection with the base, you will hear a triplet of descending tones in the headset.
There could be several reasons:
a. You ARE out of range. Move closer to the base or avoid obstructions like walls and filing cabinets between you and the base.
b. The batteries in the headset may not be holding their charge. Purchase new batteries and install following the instructions below.
c. Perform a system reset. This is periodically needed with older systems. To perform a system reset, follow the procedure below.
Hint: - Play only one video at a time.
GN9300 Series Reset |
Replacing GN9300 Battery |
To Reset a GN9300-series Headset: |
To replace the battery pack on a GN9300-series headset: |
Troubleshooting GN9300 Series Headsets
Q: Nothing happens when I try to adjust the clear dialtone
A: Make sure the base is set for telephone mode and the link is established (telephone button’s indicator on base is flashing). Also ensure that the telephone is activated (handset is off the hook or line button is pressed).
Q: I am getting a buzzing sound on my headset
A: If the unit has been correctly set-up, your telephone may not be fully immune to the radio signals the headset uses. To overcome this problem, move the headset base at least 30 cm away from the telephone. On GN9350e, you may want to reduce the range of your unit instead.
Q: My customers say they cannot hear me
A: Ensure the base unit is in the correct system setting by adjusting the clear dial tone switch. You should experience a high quality dial tone from the headset. Then call a friend and adjust your headset’s microphone as described in the Guide for basic set-up and use.
Q: Sound quality on the headset is crackling, or outgoing sound volume fades after a short period of use
A: Try replacing the earpiece battery.
B: Try connecting your wireless headset system to another phone to isolate if the problem is with the
headset or with the phone/line.
C: Try Pairing the earpiece with another base, and pair the earpiece from another Base to your Base to isolate
if the problem is with the earpiece or the base.
Pairing an earpiece with a different Base:
1. Important: Before designating a new master headset, ensure that the original headset’s link to the base
unit is closed by pressing its talk button. The telephone or USB indicator should not flash.
2. Place the new master headset into the charging cradle of the base.
3. Press the base’s pairing button.
Both the telephone (and GN9350e USB mode) buttons on the base, and the headset’s link indicator, will light
for 2 seconds. This indicates successful pairing of the new master headset.
Advanced Operations
For other operational procedures such as:
- Conference calling,
- Emergency calling via VoIP
- Switching a call between headset and desk telephone handset
- New master headset pairing to base
- Establishing a Clean Audio Mode link for PC phone (VoIP) Unified Communication applications
- Use with DECT cordless telephones
- Adding extra battery charging facility
refer to the GN9300e Additional Functions Guide.
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••• Comfort Telecommunications Canada Inc. is your one-stop shopping point for Plantronics, Jabra/GN Netcom and ADDCOM telephone headset, Bluetooth and DECT wireless equipment, Polycom conference room phones and EnGenius long range cordless phone equipment. We ship country wide to Canadian and USA destinations. For product, repairs and pricing information, phone us at our Brampton, Ontario (1-905-458-9507) or Calgary, Alberta (1-403-239-8414) offices,
or email us at ProductEnquiry@ComfortCanada.com.
Last updated: 5 September, 2009