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GN 9300e Series FAQs

GN 9120

Q. What is the GN 9350e?

A. The GN Netcom 9350e is an integrated Phone and PC/USB DECT wireless headset. It provides an indispensable business tool for the professional user, has a sleek design and easy-to-use wireless functionality.

This flagship product features:

Q. What is the GN 9330e USB?

A. The GN9330e USB is a wireless headset for office professionals who use computer-based telephony such as IP softphones. It provides users with hands-free convenience and superior audio quality.

The GN9330e USB features:

Q. What is the GN 9330e?

A. The GN Netcom 9330e is a new generation of wireless headsets for office professionals designed to work exclusively with traditional office phones, providing hands-free convenience and superior audio quality.

The GN9330e features:

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Q. When specifying range, how do you define “typical office environment”?

A. There is no rigid or scientific definition of this term. Office environments differ substantially throughout the world (private offices, cubicles, large/small locations, etc.). The specification is meant as a “guideline” to provide the user with information he/she can relate to.

Q. What does “wideband audio” mean?

A. The GN9350e operates with a 6.8 kHz bandwidth optimized for IP telephony. This secures a better audio quality than previously known from conventional telephony (also known as “narrowband”) – especially consonants like “s” and “f” are easily understood on wideband connections compared to narrowband connections.

Q. What does “DSP audio refinement” mean?

A. The GN 9350e incorporates DSP (digital signal processing) software which:

Q. On the GN 9350e’s display, the range can be set to “normal”, “low” or “very low”. When do I use these settings?

A. Most users will keep their GN 9350e on “normal”. This gives them the maximum range of the unit. However, if your telephone is poorly shielded, it could be vulnerable to the radio frequencies transmitted by the GN9350e, leading to noise in the signal. If moving the GN9350e base away from the telephone does not help, a lower power setting – “low” or “very low” – might be a solution. Smart Power Management ensures that the output power from the headset is not higher than required for the voice transmission between headset and base.

Q. What is the advantage of a “noise-canceling microphone”?

A. The noise-canceling microphone of the GN9350e, the GN9330e and the GN9330e USB filters out unwanted background noise and thereby ensures that the user’s voice is transmitted clearly even when working in noisy open-office environments. The closer to the mouth, the greater the noise-canceling effect.

Q. What does “USB for IP telephony/softphone” mean?

A. GN Netcom partners with leading IP telephony/VoIP vendors to have the GN9350e provide a fully integrated communication interface to their IP products… including softphones. Put simply, you can connect your GN9350e or GN9330e USB to your PC or laptop to make Skype calls.

Q. I have a WiFi network. Can WiFi and the GN9350e/GN9330e USB/GN9330e coexist in the same location?

A. Yes they can, and there will not be any interference. The GN9300e series operate in different frequency bands than WiFi equipment/Wireless LANs. In North America, the GN9300e series utilize the newly opened DECT frequency band (1920-1930 MHz), while other countries have the DECT band at 1880–1900 MHz. These DECT bands are not used for WiFi equipment, Wireless LANs etc., as they typically operate in the 2.4 GHz or 5 GHz frequency bands.

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Q. Can I get hearing damage, using the headset?

A. All GN Netcom products meet the highest user protection standards, with sophisticated sound limiting systems to protect the user against excessive sound levels. GN Netcom specifies for headsets that the maximum sound pressure must be below 118 dB SPL, which is approved by international standards and by telecom administrations. This means all our headsets have incorporated protection circuits.

All GN Netcom headsets that are connected directly to the phone or through an analog amplifier are fitted with PeakStop™, an electronic peak control gateway (transistor) that does not allow excessively loud sounds to pass to the ear. It reacts when the sound enters the cord and removes potentially harmful sound peaks before they reach the headset speaker. PeakStop actively protects the user by keeping the absolute sound level and the energy of the peak in the safe zone at all times. As a result, the headset user will never be exposed to the full effect of an excessive peak and consequently the risk of harming the sensitive mechanisms of the ear is minimized.

Q. What additional protection does the IntelliTone™ (automatic noise exposure level control) of the GN9350e give the user?

A. With this feature, you can let the headset automatically ensure that you are not exposed to a high noise level from the headset. This level is set via the display of the GN9350e.

Q. Can the product cause allergic reactions?

A. The headband is made of stainless steel which does not have a nickel coated surface. The leatherette ear cushion does not contain vinyl or latex. The GN9350e/GN9330e USB/GN9330e does not contain PVC.

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Q. Is it possible to listen in to conversations made with GN9350e/GN9330e USB/GN9330e wireless headsets?

A. The risk of unauthorized access to DECT voice calls is extremely limited. Just like GN Netcom’s other wireless headsets, the GN9350e and GN9330e digitally encrypt any call, providing complete calling security and confidence (part of the DECT standard).

Q. Is radiation from a GN9350e/GN9330e USB/GN9330e wireless headset dangerous?

A. The GN9350e/GN9330e USB/GN9330e operate using radio signals in the frequency band from 1880 to 1900 MHz and in the band from 1920 to 1930 MHz, using the DECT protocol for transmission between headset and base. The radio wave exposure of these products is between 0.01 and 63 milliwatts and well below national standards.

Q. A version of the GN9350e and GN9330e USB is labeled “MS OC” – what is that?

A. These wireless headsets are certified to work with the Microsoft Office Communicator, which uses a different USB command set than other soft phones.

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Q. Can I use a GN9300e MS OC product with a different softphone (such as Skype, Cisco etc.)?

A. It will work – but you will lose the ability of remote taking and ending calls (=“RCC”, Remote Call Control), as the command set for Skype (and other softphones) is different than for MS OC.

Q. Can I use a GN9350e or GN9300e USB (standard version) product with a MS OC?

A. It will also work – but you again will lose the ability of remote taking and ending calls (= “RCC”), as the standard version contains a different USB command set than required for MS OC.

Q. My softphone is not listed in the compatibility matrix at www.jabra.com – does this means that I cannot use my GN9350e or GN9330e USB with this softphone?

A: It means, that your softphone does not give you the RCC functionality. You will have to take/end calls on your PC, as the softphone is not able to interpret the button functionality on the headset.

Q. Will the headset only work with an office phone or can I use it with a mobile phone too?

A. For use with mobile phones, the Jabra product range comprises numerous offerings which not only work with an office phone but also works seamlessly with a Bluetooth® mobile phone. Please visit www.jabra.com.

The GN9350e has been designed to work with traditional office phones and via a fully integrated USB connection also for computer-based telephony such as VoIP softphones and broadband calling.

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Q. Can I change wearing styles?

A. It is very easy to change the wearing style of the headset. You can choose between an over-the-ear, over-the-head and behind-the-neck wearing style. Please consult the Guide at www.jabra.com for additional functions and accessories.

Q. What is the reason for a difference in the talk time when using telephony mode and USB mode?

A. Using the GN9300e series in USB mode automatically enables the units to operate in wideband 6.8 kHz bandwidth. This results in higher power consumption, and hence a shorter talk time per full battery charge.

Q. What happens if I forget to place the headset in its base?

A. The GN9300e series headset will automatically power down, and it can remain on “stand-by” for up to 43 hours.

Q. I normally turn off the main power at the end of my working day. How does this affect the stand-by time of the headset?

A. The headset switches to “sleep mode” for up to 120 hours and will still be “active” next day.

Q. How long is the warranty?

A. GN9350e, GN9330e USB and GN9330e are covered by a one-year warranty for the US & Canada. Quality issues within this period will be resolved at no charge to the customer, provided the product has been used for the purpose for which it was intended and has not been subject to abuse.

Q. What is DECT?

A. DECT stands for Digital Enhanced Cordless Telecommunication and is a common standard for cordless telephony, messaging and data transmission. It is a radio technology suited for voice, data and networking applications in residential, corporate and public environments, and with range requirements up to a few hundred meters.

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For product, repairs and pricing information, phone us @ 1-877-244-8414 in Calgary, Alberta or 1-800-822-8613 in Brampton Ontario, or email us at ProductEnquiry@ComfortCanada.com.