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EnGenius DuraFon Pro 4-line Long Range Cordless Phone System

DuraFon Pro System The EnGenius DuraFon PRO 4-line Industrial Cordless Telphone System is a long range, multi-base, multi-line telephone and 2-way radio communications system, providing users unparalleled mobility and flexibility. With sophisticated digital signal processing and high quality hardware designs, the DuraFon Pro provides long range communications in a wide variety of settings including multi-level office buildings, hotels and resorts, convention facilities, warehouses, farms, constructions sites, and other demanding business environments.
The unique 2-way radio feature allows handsets to communicate with each other as digital full-duplex 2-way radios.
The new Canadian version of the DuraFon Pro system and handsets has been upgraded to comply with Industry Canada regulations. This version is exclusive from EnGenius Technologies Canada and its distribution channel for the Canadian market. Look for this version of the DuraFon Pro series (SP-922 PRO CA).

The DuraFon Pro basic System includes: 1 DuraFon PRO Base Station, 1 DuraFon PRO Handset, 1 1700mA Li-ion Battery Pack, 1 Charge AC/DC Adaptor, 1 Fast Charging Cradle, 1 low profile handset antenna, 1 Optimal Performance handset andtenna, and 1 Belt Clip

The DuraFon PRO-PIA bundle includes 1 DuraPro base unit, 4 x DuraPro handsets, AC adapters, 8 x Li-Ion battery packs, 4 x charging cradles, 4 x DuraPouches, 4 x belt clips, Long and Short antennas with each handset

The DuraFon PRO-PIB bundle includes 1 DuraPro base unit, 4 x DuraPro handsets, AC adapters, 8 x Li-Ion battery packs, 4 x charging cradles, 4 x DuraPouches, 4 x belt clips, Long and Short antennas with each handset, plus 1 External Antenna /w 20m cable (AK20L) and 1 Lightning Protector Kit

DuraFon Pro Components Most Ordered:

DuraFon Pro PIA


Durafon Pro PIA Bundle with 4 Handsets, 8 Batteries ...

DuraFon Pro Handset


DuraFon Pro Handset

DuraWalkie Handset


DuraWaklie Handset

DuraFon LI Battery


DuraFon Lithium Ion Battery

DuraPouch


Utility Pouch for DuraFon Handset

SN-ULTRA-AKxxL


SN-ULTRA External Antenna

Features include:

DuraPRO Data Sheet
DuraPRO Overview
DuraPRO & DuraWalkie User Manual
DuraPRO & DuraWalkie manuel de l'utillsateur
DuraFon_DuraPro Troubleshooting Guide

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EnGenius DuraWalkie Long Range Cordless TM 2-Way System

DuraWalkie The EnGenius DuraWalkie handset provides long-range 2-way intercom and broadcast communication , without telephone capability. The DuraWakie handset is compatible with the DuraPro handsets.
The DuraWalkie Handset includes: 1 DuraWalkie Handset, 1 1700mA Li-ion Battery Pack, 1 Charge AC/DC Adaptor, 1 Fast Charging Cradle, 1 low profile handset antenna, 1 Optimal Performance handset andtenna, and 1 Belt Clip

Features include:

DuraPRO & DuraWalkie User Manual
DuraPRO & DuraWalkie manuel de l'utillsateur
DuraFon_DuraPro Troubleshooting Guide

* Notes on DuraWalkie configuration and range

(1) The DuraWalkie is not a standalone unit. It supplements the DuraPro system as a lower cost walkie talkie handset for handset-to-handset communications.
(2) The handset-to-handset range of the DuraWalkie is around 300 feet depending on terrain.
(4) The DuraWalkie handset can make calls to the DuraPro handset in walkie talkie mode, and vice versa.
(3) You cannot make outside calls through the DuraPro base using the DuraWalkie.
(3) A DuraPro handset can transfer calls from the DuraPro base to a DuraWalkie handset, thereby extending the effective range.

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Troubleshooting FAQs:

Q. Does the PRO handset work other EnGenius systems?

A. No. The PRO-HC will function only with the PRO series of systems.

Q. Does the DuraFon PRO system have Voice Mail?

A. NO. The DuraFon series of telephones do not have Voice Mail.

Q. What to do about Static?

A. Possible causes: Interference, bad line connection, bad antenna connection
Suggested remedies: verify all connections are securely attached (line plug into base unit, base antenna and handset antenna. If still present move base to another location with a different phone line and power source.

Q. Muting / other party cannot hear.

A. Possible causes: Mute feature active or dislodged microphone.
Suggested remedies: Power down handset and re-power up.

Q. Handset fails to charge in charging cradle.

A. Possible causes: No power to cradle, handset not seated fully, dislodged charging contacts.
Suggested remedies: Verify AC power adapter is fully plugged into cradle and the power supply is plugged into wall socket. Place battery pack into spare battery charging slot, verify LED on cradle lights up. Replace battery pack into handset and set into cradle, display should read “Charging.”.

Q. Phantom rings / handset rings once then stops.

A. Possible causes: Voicemail from phone company.
Suggested remedies: If phone company voicemail is being used, the charge in line voltage may trigger a short ring. The base unit can be modified to address this voltage change.

Q. Caller ID not working (w/ external antenna).

A. Possible causes: Grounding of external antenna.
Suggested remedies: Verify Caller ID works when external antenna is removed and rubber antenna used. If the Caller ID now works, the external antenna should be grounded by its own separate ground in order to avoid the building ground interference. If Caller ID does not work after replacing the external antenna with the rubber antenna, verify Caller ID service from phone company is operational.

Q. Handset will not register to base unit.

A. Possible causes: Incompatible models.
Suggested remedies: Verify Caller ID works when external antenna is removed and rubber antenna used. If the Caller ID now works, the external antenna should be grounded by its own separate ground in order to avoid the building ground interference. If Caller ID does not work after replacing the external antenna with the rubber antenna, verify Caller ID service from phone company is operational.

Q. Handset will not register to base unit.

A. Possible causes: Incompatible models.
Suggested remedies: Please verify the handset model matches the base unit model. The DuraFon 1X handset has a black faceplate, and the sticker in the battery compartment underneath the battery should read DuraFon 1X. The DuraFon 1X base should have two (2) line ports and the sticker on the back should read DuraFon 1X.
The DuraFon 4X handset has a silver faceplate, and the sticker in the battery compartment under the battery should read DuraFon 4X. The DuraFon 4X base should have four (4) line ports and the sticker on the back should read DuraFon 4X.
The DuraFon PRO handset has a green faceplate, and the sticker in the battery compartment underneath the battery should read DuraFon PRO. The DuraFon PRO base should have four (4) line ports, and the sticker on the back should read DuraFon PRO. The DuraWalkie handset has a blue faceplate, and the sticker in the battery compartment underneath the battery should read DuraWalkie. The DuraFon PRO base should have four (4) line ports and the sticker on the back should read DuraFon PRO. The DuraWalkie will only work with the PRO system.

Q. Handset cannot make or receive calls.

A. Possible causes: Dedicated line, no power to base unit, DuraWalkie handset, unregistered handset.
Suggested remedies: Verify handset model is compatible and not a DuraWalkie. Verify base unit has power. Verify Line Dedication settings (only admin handset can modify these settings {ID 10 or 11}) for DuraFon 4X: Menu, 9, 1, 4; DuraFon PRO: Menu, 9, 2, 2. Register handset. If still present, reset base unit and register handset..

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••• Comfort Telecommunications Canada Inc. is your one-stop shopping point for Plantronics and Jabra/GN Netcom telephone headsets, Bluetooth and DECT wireless headset systems, Polycom conference room phones and EnGenius long range cordless phone equipment. We ship country wide to Canadian and USA destinations.

For product, repairs and pricing information, phone us @ 1-877-244-8414 in Calgary, Alberta or 1-800-822-8613 in Brampton Ontario, or email us at ProductEnquiry@ComfortCanada.com.