Telerecorders and Recording Jacks
Never be left guessing what was said. Simply rewind and play it back. Have separate tapes for each one of your important clients. Before you call them or when they call you, put their tape into the Tele-Recorder. Makes reviewing their correspondences easy. Tele-Recorders are also great tools for improving the productivity of phone conferences. Attach one to your conference phone and make copies for all participants so they'll remember what was discussed!
TLC-1 Tele-Recorder
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The TLC-1 plugs directly into the telephone line outlet. Everytime the line is in use the TLC-1 starts recording and stops when the line is not in use. High quality clean recording and modular hook-up. 12 hours of recording on a standard C-120 audio cassette, 6 hours per side. |
TLC-4 Tele-Recorder
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The TLC-4 plugs between the handset and your telelphone. Record on any line you select on the office phone system, plus it allows you to play back information back out over the phone line. Excellent sound quality. L.E.D. "in use" indicator. It only runs when the phone is in use. Works on VOX (Voice Activated) and will not clip the conversation. Modular hook-up. 12 Hours of recording on standard C-120 audio cassette, 6 hours per side. We also have other TLC Models available. Please contact us for product information or our other models. |
Digital Call Recorder
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Record your phone calls right to your PC, with the Digital Call Recorder. Record your important calls! Get crystal clear audio quality. Keep organized records of your inbound and outbound calls. Do it all without any special hardware! Installation is simple: Just connect the line adapter between your phone handset and PC sound card. A powerful reverse-indexing feature lets you automatically determine the name and address of callers. Use it to build customer files and analyze agent performance. |
Features include:
- Digital Performance
- Automatic Operation
- Trace Incoming Calls
- Instant Replay of Live Calls
- Hard Disk or Network Storage
- MS Outlook Integration
- Search and Sort Calls with Call Analysis Software
Product Specification
Installation Guide
ACS Recording Jack
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The ACS Recording Jack (752-0880-02-01) includes a modular "RJ" jack and a 3.5mm (1/8") plug. This is a legacy GN Netcom product and has been designed to provide monitoring and recording of conversations on a telephone station set or PBX console. The Recording Jack presents both sides of the conversation to the monitoring output jack and is transparent to handset performance. Any standard high impedance tape recorder with a 3.5 mm jack may be connected to the Recording Jack by the pre-assembled shielded patch cord provided in the Recording Jack kit. The patch cord terminates on both sides with molded-on Switchcraft-type 740 " Tini -Plugs." The Recording Jack is installed in series with any modular PBX or telephone set handset cord - no tools are required for installation. (Audible monitor "beep" tone not provided.) A standard headset with modular jack may be connected to the recording jack in place of the phone handset.
The Recording Jack is specifically for use by supervisors and employees who want to train, monitor or record their transactions. Stockbrokers, insurance claims agents, customer service representatives and lawyers comprise several typical user groups. The device may also be used by emergency and security agencies for recording threatening calls or conditions.
1 Year Limited Warranty: GNN warrants this product for a period of 1 year from date of purchase with proof of purchase. If proof of purchase is not provided, the warranty period will be 1 year from date of manufacture. Contact Comfort Telecom Canada for warranty service on units purchased through our sales offices.
GNN Accessories
Comfort Canada can supply a wide range of GNN ear foamies mic wind screens, training cables, direct connect cables and mute switches to meet your contact centre needs. Please contact us for availability and pricing.
Plantronics Accessories
Comfort Canada can supply a wide range of Plantronics ear foamies, mic wind screens, voice tubes, training cables, MOD-to-QD cables and mute switches to meet your contact centre needs.
••• For further product and pricing information please email us.